There was no pre-rental inspection, and they directly charged 1000 euros from my credit card afterward, claiming it was for repair fees. I rented a Toyota Aygo, an exceptionally small car.
Based on various reviews online and my personal experience, it's the typical Italian way of doing things. The efficiency was decent, the staff were quite laid-back, but everything worked out fine overall. Communication was fairly smooth, although using a translation app was necessary. The car provided was a CHR with great features, and it drove very smoothly.
Pick-up and drop-off were very convenient. The staff were responsible and professional. Basic insurance package with no aggressive upselling. Since it wasn't full coverage, a higher deposit preauthorization of €2500 was required, but it was immediately released after the vehicle inspection on the return day. The car was in good condition overall, and the experience was excellent.
Quick and efficient. They do promote insurance, but if you say no, they respect your choice without any hassle. There's no need to stick to rental companies inside the airport terminal, as this limits your options. Many rental companies are just a few minutes' walk from the airport, so you can choose those with better reviews and a wider range of vehicles.
I left my bag at the counter while renting the car, and two days later, I went back to find it was well kept! They did try to upsell insurance and switched the car, but the car was great to drive.
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Car hire at/near landmarks of Catania
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