They added a lot of extra insurance without informing me, which I only found out at checkout. It feels deceptive.

Deliberately concealing the truth, deceiving customers, secretly charging extra fees, and forcing the sale of additional insurance

The arrangements were quite orderly.

Like: Not huge queues at the desk and great price.

Like: Got to airport and went to counter.had to wait for people who hadn't pre booked to be served.got served quickly and efficiently with no problems , then off to collect the car.car was not the model I was expecting but was nearly new and better than the model I'd ordered.have travelled a lot to different places in Florida and quite happily say this was a great deal /price for the car I ordered and I would certainly use this company again in future holidays..i was very impressed with the company and service.
Dislike: Having to wait over half an hour when I had pre booked my car 2 months earlier.(had just got off an 8 hour flight with 3 kids in tow!!