The car we rented (Jeep wrangler) wasnt there when we got there. We prepaid. They said they had two coming back and theyd call us. No call.
We called them 6 times and then they said they got one back but would only hold it for us for ONE HOUR before they released it to someone else, even though we prepaid for it.
The manager yelled at my husband; even though we had a 2 year old with us and had to schlep him ALL THE WAY BACK to the airport during rush hour traffic, and even though we paid for the car upfront.
I would NEVER EVER EVER in a million years go with them again.
I feel horrible for the poor people who work for this company. Spend $50 more and get actual service.
Dropping off was a breeze.
“First and last time I will book with Fox rentals.”
About FOX RENT A CAR:5.7/10
I booked/paid for a mini-van and called Fox the day before to make sure everything was in place. I was informed that yes, everything was already paid and there was a mini-van booked for me. We arrived at Fox and was informed by the front counter staff where to go to pick up the mini-van. We got to the vehicle area and I handed a young man the paperwork. He looked at me and said there were no mini-vans left with an attitude that was like he would rather be anywhere but working there. There were 3 sets of keys hanging on the board, he looked at them and said I could have a Jeep SUV. We got to the vehicle and the black cloth front seats had something white that was spilled on them and the rear console/armrest was sticky. I started the vehicle and noticed that the gas gauge was showing 3/4 tank. We got to where we were staying, got wet washcloths/towel and washed off whatever was on the front seats and rear armrest. I also noticed there was 80,000 miles on the vehicle - seemed pretty high for a rental. I booked with Fox because they had the best price for a mini-van but that was not the vehicle I got.
First clerk was quick to tell me the reservation was not with them and quickly took upon assisting other client.. once I confirmed to them that it was through Fox the 2nd clerk was very pleasant... other than this the experience was good
“I had a terrible experience with the Fox rent a car place.”
About FOX RENT A CAR:5.0/10
They didn't have the vehicle (Large SUV) I booked and gave me a somewhat clean (I don't believe it was fully cleaned before the pickup) vehicle. They promised to call me as soon as a Large SUV becomes available so I could swap the vehicles but never followed up. I spent more than 30-40 mins trying to finish the pick up process. Never recommending anyone for this place.
I went to Fox Rent A Car for the price. I was a little surprised to learn that I would pay an extra $11+ per day for tolls or $15 plus the toll if I didn't take that option. That said, Fox wasn't any less than the competitors when all was said and done.
About QEEQ:10.0/10
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