Got upgraded, and it was excellent!

Extremely satisfied

Before going, I made a reservation with Chinese service, but upon arrival, there was no Chinese receptionist available. They added me on WeChat and said I could contact them via phone or WeChat if I had any problems during my trip. Throughout the entire journey, everything went smoothly. On the night before returning the car, I tried to contact them via WeChat (voice and text) and phone, but only received responses in Thai, which I couldn't understand, failing to get through. This was very unsatisfactory. I then called the 24-hour service hotline, using my basic English skills to inquire about the car return procedure, only to be told that they couldn't find our rental ID. In the end, I drove back to the original pickup location to return the car myself. The 30 bucks spent on the Chinese service felt like a waste; it’s better to save more and improve your English skills. A follow-up call from the staff blamed the situation on the Chinese consultant being on leave, which I found laughable!

ピックアップも返却もスムーズでした。車両も新しかったですが、清掃状態が悪かったのが残念です。

カウンターには予定時間よりも早く到着。手続きは簡単で問題なく保険等の追加料金も無かった。 車の受渡しは早かった為待ったが、借りた車は新車の匂いがするきれいな車で満足。 返却も簡単で特に問題なくデポジットも2、3週間で返金される模様。 対応、車など非常に満足できた。

アプリで簡単に予約できて、質問などもチャットですぐに回答もらえるので非常に使いやすい。

Car was good, as described.