Cleanliness and reliability with high price

The car rental companies at Sarajevo Airport are just past the parking lot, making this one easy to find. There was no attempt to upsell insurance. Sometimes not speaking English fluently can be an advantage—they might have been too lazy to engage in lengthy discussions, but they did mention everything necessary and repeatedly emphasized that in case of any incident, the first step is to call the police!

Satisfied

The staff were professional, though the location was a bit hard to find. Once contacted, everything became very convenient.

Did not provide drop off instructions. There is no signage at the airport. Guy at the counter was unhappy that I did not follow the correct procedure and after explaining that no info was provided, still kept impolitely telling me how I should have done it. Young lady was helpful and polite though.

Please care about signing your office/ desk in Banja Luka Airport..... I found your employee only because I asked another person from another rent a car company about help. Generally is not info about Europcar service in BL airport.