Very good except my own mistake of leaving sunglasses and phone holder in the car upon returning.
S.Chin
United States
Reviewed: Mon, Sep 9, 2019
About Budget:9.0/10
Upgraded from Jetta VW to Chrysler 300, with additional USD15 per day. Like the service provided by Carlo upon check in and he recommended an upgrade which I agreed. The car was an pleasure to drive.
Unfortunately, left my sunglasses and phone holder when returning the car at SFO rental car park.
The car had a severe lack of power and stalled during the trip, posing safety concerns. Most of the journey was through small towns, and the airport branch did not have enough vehicles for a replacement. It was a nerve-wracking experience throughout the trip.
The staff at the front desk were very patient and friendly. The vehicle was overall clean, well-prepared, and had low mileage. We initially booked a Camry, but they upgraded us to a 7-seater Chevy Traverse after noticing we had a lot of luggage.
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Customer Service
Very good except my own mistake of leaving sunglasses and phone holder in the car upon returning.
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