We waited over an hour for the 3 counter staff to process 6 people before it was our turn.
United States
Reviewed: Tue, Sep 10, 2019
About FOX RENT A CAR:8.3/10
Car was great, it was a hybrid and had great mileage. My only issue with the company is the horrible waiting time to collect your car. There were a total of 3 counters serving customers and somehow they managed to only clear 6 people in the hour that i was waiting in line. Absolutely inefficient and a lot of upselling of insurance at the counter. Just tell them you’re not interested and are in a rush so you need to be on your way.
Overall, everything is relatively reasonable even it takes longer time to get phone call reply.
The only thing I felt very unpleasant is that counter staff at SFO quite unfriendly or not professionally at all.
Wait time was more an hour to pick up the car i received, the staff tried to upsell everyone over and over again. Car I ordered was unavailable. Return area has no carts to help getting luggage to terminal. Staff is at Fox is generally disinterested. Will never rent from Fox again.
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We waited over an hour for the 3 counter staff to process 6 people before it was our turn.
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