Poor corporation of Easyrentcars.

Couldn't rent the desired car, but the service was decent. Not sure when the $500 deposit will be refunded.

It seemed like we had to wait a long time for a pick up. Longer than we were told it was going to be. Everything else was fine.

The car was booked and paid for prior to the pick up. When I got there they had no record of the booking in their system. The service lady resolved the discrepancy satisfactorily. This was the second time in 3 months I used Routes and I used it the second time because of very good experience the first time and I would use them again.

Like: Good value, professional service, timely and courteous.
Dislike: Not in terminal

Like: They didn’t have any Kia Rio’s available when I picked up, so was upgraded to an SUV which I was very happy about! The Jeep was in excellent condition with low mileage. Quick and friendly service. I ended up needing an extra day plus had to add another driver for that day, and this was done with no problem at all. No issues on returning the vehicle at all, as in they didn’t try to rip you off. I will definitely rent from them again next time I’m in Calgary.
Dislike: We had trouble finding the address. Probably because we were not paying as much attention as we should have! We put the unit # in Google maps instead of the correct address. Also I was looking for Easy Rent Cars which now I’m assuming is a 3rd party Next time I’ll know.