Bad experience and failure by customer service rep to straighten out situation, poor impression
D.Northcott
United States
Reviewed: Thu, Sep 12, 2019
About E-Z RENT-A-CAR:8.7/10
Deceptive practices while up selling extra driver charge. Quoted $68 for our trip and charges $108, basically quoted for a week rate but we had reserved for 10 days....sleazy practice. Not a lot of money but terrible optics
It’s was abit better this time because someone helped me. Atlanta is a big Airport, without help, no one can find their way out.
About QEEQ:9.0/10
The Customer service desk gave me a better car than I had reserved, although they charged me more but it was spacious and better than the original reservation. Customer service was a bit pushy, but overall good.
I waited OVER 3 hours to pick up my car on a Wednesday - very frustrated!!! You know what reservations you had and only had 6 registers open out of 10. The manager walked around and kept saying he was sorry for the delay but he didn't open another register or get behind a register himself. He just disappeared behind a close door.... Once I received my car the tire pressure gauge light was on. I stopped to fill the tires with air but the light continued to be on. When I called to complain the only option was for me to call roadside assistance and wait for them and then turn the car in for another one....NO not an option!! I was on my vacation and paid over $600 for a car. I will think twice before I use your services again!!
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Bad experience and failure by customer service rep to straighten out situation, poor impression
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