Bad experience and failure by customer service rep to straighten out situation, poor impression

It’s was abit better this time because someone helped me. Atlanta is a big Airport, without help, no one can find their way out.

The Customer service desk gave me a better car than I had reserved, although they charged me more but it was spacious and better than the original reservation. Customer service was a bit pushy, but overall good.

The pick up shuttle never showed up. We finally took another shuttle to get to the car rental area. After we got there, they were telling us that the car insurance that we had bought through Easycarrentsl.com was not good and we should buy their insurance. After a. Loy of haste, we conveniences them that between our insurance, credit card and $10/day insurance that we had bought through the rental website we thought we were covered and we didn’t need to buy a fourth insurance for the car. Extremely disappointing experience. Won’t recommend them at all. And they should be investigated for trying to defraud the customers.

Please post my note about E Z Car Rental to help your other clients.

Didn’t have any issues with the rental car and staff was very professional during pick up and drop off.

Easy process to choose and book a car of your choice. Good value for the money.

The car was extremely old and not what I was told I was getting. I was told I was getting a Kia Forte and I got an old beat up, dirty, VW wagon! False advertising! Long lines and process was lengthly.

No problems with booking through your website.

The online process was great. The staff at the Ft. Myers was amazing. However, I called to verify the price that was going to be charged to my card and what she told me and what was charged was different. We found the discrepancy. However I do not understand why she wouldn't have included that in the price when telling me the final cost over the phone.