The service was okay. Both renting and returning the car were relatively simple. The wait time depends on the situation; sometimes it's longer when there are more people. One time, I had to wait for a car to be delivered from another location.
Terrible car rental experience. Didn't get the car. Not recommended for users with children who need car seats. The whole trip was greatly affected by this. If you are comfortable with English, you can use the rental company as a search engine to roughly locate car rental locations, models, and prices, then directly contact the supplier for booking. This can save you the middleman costs, making it easier to handle issues and potentially cheaper. In summary, I do not recommend the rental company. Terrible experience, and I won't use it again.
Additionally, when lodging a complaint about an after-sales issue, their customer service was not proactive in handling the complaint. Regardless of the complaint's outcome, their communication skills and service attitude are far from those of other e-commerce platforms like JD.com or Ctrip.
Good service attitude, but the branch is located in the city center and has shorter operating hours compared to the airport branch.
About QEEQ:10.0/10
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