Convenient pick-up and drop-off, satisfactory service attitude at pick-up

The process of picking up and returning the car was very convenient and quick. Very satisfied. It would be even better if we got a paper with contact information for vehicle issues, the type of fuel needed, and other basic useful information when picking up the car, and a detailed bill email like Thrifty after returning the car.

The condition of the car was surprisingly new.

Picking up the car took about 10 minutes. They asked if I wanted to buy insurance, and I said I already had another insurance policy. They said that was fine. The car had about 24,000 kilometers on it and some scratches. The front bumper had significant scratches, probably from entering and exiting underground parking lots, but I didn't mind much. When returning the car, the signs for the return area at Adelaide Airport were too small, and I had to circle around twice to find it. Returning the car was very convenient; the staff just recorded the mileage and the fuel gauge and told me 'It is OK!' I mentioned the car seemed old because I drove it a lot. They replied it was a new car that had only been rented 16 times. Overall, the experience was very good. 8 days, over 1,000 kilometers, from Melbourne - Great Ocean Road - Adelaide.

The rental process was very convenient. Just give them the order, driver's license, and translation, and it's handled quickly. When picking up the car, they directly tell you the location, and you can go there yourself—it's completely self-service. Returning the car is just handing over the keys, and no one checks the car. Very convenient.