Mid size SUV not available at pick up and to pay more if I need a SUV
P.Koh
Germany
Reviewed: Mon, Sep 16, 2019
About Europcar:9.0/10
I was told at the pick up that a mid size SUV was not available and was offered a station wagon instead. Or I can top up to get a VW Tiguan. Staff then offered me a steep discount so that I can get the SUV due to me knee problem in getting in and out of sedans.
As I have booked way in advance and for a decent period of 14 days, the mid size SUV should have been catered
About QEEQ:7.0/10
I diligently checked the pricing 3 times and have to rebook my car to get the reduce pricing. In other words, the price watch mechanism did not worked
I chatted with an Easyrentcars rep and was told that this mechanism needed time to adjust which I find puzzling cos there were times when the reduced pricing have been posted for a couple of days and yet I was not informed
Very rude. Ordered medium suv jeep- tried to give us down grade ateca and then gave us tiguain- without saying he was going to charge us an extra 100 euros. Too tired and late to argue when we found out- surely a tiguain is a medium suv?!
About QEEQ:10.0/10
No problems all fine and easy
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Mid size SUV not available at pick up and to pay more if I need a SUV
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