Very dissatisfied. First, they upgraded the car without permission and didn’t mention additional costs. Second, they claimed the fuel tank was full when it wasn't. Third, the car had scratches but they said it was new. Fourth, nobody accompanied me for the car inspection; I had to check for issues myself and communicate them. Very inefficient.
It's my third time renting a car, and this time from this company. Extremely dissatisfied! Make sure to inspect the car for damages before picking it up! When I picked up the car, the person who was supposed to inspect it said they were off work. They intentionally told me to leave, and someone inside shooed me away. I felt uneasy because who picks up a car without inspecting it? Now I realize these people are really bad. I've learned my lesson. It was dark and windy, and impossible to see. When I returned the car, they inspected it very thoroughly and blamed even the smallest scratches on me. I absolutely did not cause them, and they admitted I didn’t. But they said someone else must have hit me and since I didn’t buy full insurance, which is more expensive than the rental, I had to pay for it myself. It’s all a scam.
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