Quite OK, but admin fee quite high

We didn't check thoroughly at the start. After four to five days of driving, the weather got hot, and we found the air conditioning wasn't working. After reporting to customer service, their staff gave us a replacement vehicle (which took a six-hour round trip). Really appreciated their effort! Great service! Thank you!

Had to wait a long time outside the airport, and it was raining

Renting a car was very convenient and quick. Just sign the contract and watch a traffic regulation video, and you can pick up the car. Originally rented an A4, but got upgraded to a Q5. The car was very new. Returning the car was also easy, just wait for any charges or fines notifications.

It's okay. They picked us up at the airport and took us to the car rental location promptly. Quick and efficient car collection and return, all done in a few minutes.

The small car wasn't available, so I was upgraded for free to a SUV. It was roomier.

Easyrentcars is the best value I've found in a long time.