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Live chat Email us Service Code: 7454864150
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Reasonable rental cost at the expense of a bit of inconvenience picking up the car

Reviewed: Fri, Sep 20, 2019
About Routes: 8.7 /10
This is an off-site location on Mannheim Road south of ORD. The pick-up involves taking the airport shuttle to the rental car center, then calling Routes for a pick-up. (Two shuttles altogether on pick-up.) Getting back to the airport after returning the car was easier, though: The Routes shuttle dropped returning passengers directly at their terminals rather than at the rental car center -- a nice touch.
About QEEQ: 10.0 /10
Reasonable rental price.
Economy | Kia Rio or similar

Relevant Reviews on Routes Chicago Airport

Wayne Raymond

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Reviewed: Sat, Jun 16, 2018
About Routes: 2.0 /10

hjmaddox

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Economy | Kia Rio or similar
Reviewed: Mon, Mar 16, 2020
“Easy process to find a decent car rental”
About Routes: 9.3 /10
Nice car - especially for the price
About QEEQ: 10.0 /10
Great and helpful site and easy to navigage

A.Schneider

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Economy | Kia Rio or similar
Reviewed: Thu, Dec 12, 2019
“Best car rentals in Chicago!”
About Routes: 10.0 /10
Excellent value ! Excellent service!
About QEEQ: 10.0 /10
Ben, was awesome! He had a sense of humor and put me at ease from the greeting to the drive away and during the return!

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Medium SUV | Nissan Rogue or similar
Reviewed: Tue, Apr 2, 2019
“Terrible and Inefficent Pickup and Return Process”
About Routes: 4.0 /10
I'm 65 yrs. old and this was the worst, most inefficient pickup and return process I have ever experienced.
About QEEQ: 8.0 /10

CarrieJH

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Compact SUV | Kia Sportage or similar
Reviewed: Thu, Sep 6, 2018
“Staff and Car Were Amazing, Policies are Tough to Swallow”
About Routes: 8.6 /10
Like: Great Jeep for a very reasonable price. Staff was all very nice.
Dislike: Make sure to read the terms and conditions of the rental - I have never experienced a company that, no matter if your plane was delayed and you paid in full, would release your reserved vehicle and charge you full price if you were more than 2 hours late. You can avoid this by calling and letting them know but we were stuck on the tarmac with horrible cell phone reception so we couldn't call. Luckily, we made it with 10 minutes to spare but still they said that there is no flexibility with that policy and that seems crazy. I paid beforehand so that vehicle should be waiting for me no matter how late my pick-up is.

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