Reasonable rental cost at the expense of a bit of inconvenience picking up the car

Routes is rather remote from the airport, apart from the rental center where other vendors are. They are a bare bones operation and the first rental company I've encountered that required my insurance policy number in order to rent the car. Service at the counter was incredibly substandard compared to competitors. Fortunately, the car was in ok condition and I didn't run into any problems.

The car size I reserved was not available and I had no choice but to be "upgraded " to a much larger vehicle. It was extremely difficult for my 86 year old mother to get in and out of the larger vehicle that I didn't want in the first place. Also the vehicle only had 1/2 a tank of gas. And when I called to determine if I should bring it back with 1/2 a tank I was told to look at the contract which showed a full tank, so I was cheated out of 40 dollars in gas. I told the drop off employee who tried but couldn't refund the 40 dollars because the rental was prepaid. I pretty irritated about that. Also was told that every toll booth I paid cash had to be documented with time an date and amount paid so I could prove I paid the tolls in case the rental company tried to charge me for skipping tolls because I didn't buy their over priced Eazy pass.

Three people including myself were all told the car they rented wasn't available and were given larger gas guzzlers or told after waiting an hour that they could return to the airport and find another service. It is not a shuttle away from the airport, but multiple shuttles away which is deceiving and complete BS.

They upgraded our car to a Jeep Wrangler. It was great!

More polite counter staff would make a big difference.