Mauvaise surprise sur le coût réel de la location avec surplus au moment du retrait du véhicule

A.KOCH

Canada

Reviewed: Fri, Sep 20, 2019

About Budget: 7.0 /10

Des frais supplémentaires au moment du retrait du véhicule, avec des explicitations pas très claires. Du coup notre tarif de location peu élevé au départ a doublé. Par exemple, on nous fait payer un plein d'essence entier, même si on loue une voiture pour moins de 48h pour faire juste quelques kilomètres dans le coin, une façon peu honnête d'encaisser beaucoup d'argent. Imaginez ce gain multiplié par des milliers de voitures louées ! Alors que sur tous les lieux touristiques, nous avons rencontré des personnes parlant aussi le français (langue du Québec, province canadienne), chez Budget, personne ne parlait le français.

About QEEQ: 8.0 /10

Economy | Ford Fiesta 2 Doors or similar

1 days rental

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K.Hwang

Canada

11 day rental

Compact | Hyundai Elantra or similar

Reviewed: Fri, Jun 16, 2023

“카운터직원 설명에 따라 전체보험을 들 수 밖에 없어서 비용이 생각보다 많이들었지만 이 차는 열흘 동안 말썽 한번 부리지 않았고 멋진 로키를 여행하도록 도와준 고마운 동반자였습니다.”

About Budget: 8.0 /10

픽업 카운터 직원은 그다지 친절하지 않았고 전문성도 좀 떨어져 보험 관련 질문에 속시원한 답변을 들을 수 없었습니다. 차에 네비가 장착되어 있냐고 물었더니 그렇다고 했지만 실제론 없었습니다. 하지만 계약한 Hyundai Elantra 대신 받은 Infinity 차는 트렁크가 좀 작은 점을 제외하고는 매우 좋은 차였습니다. 승차감도 좋고 여러가지 안전장치도 있고. 전반적으로 만족합니다.

About QEEQ: 10.0 /10

고객서비스가 좋다고 느꼈습니다.

J.JUC

Canada

8 day rental

Compact | Hyundai Elantra or similar

Reviewed: Fri, Nov 11, 2022

“Could be better”

About Budget: 5.0 /10

Car was crashed and making noises underneath.

Canada

1 days rental

Compact | Ford Focus or similar

Reviewed: Fri, Sep 20, 2019

“Good experience, good service, boot space not sufficent.”

About Budget: 8.3 /10

quick and good service. We were expecting a focus sized car which we chose due to the focus having a large boot space. Unfortunately we ended up with a civic with a very inadequate boot space.

About QEEQ: 8.0 /10

A.FAUTRAS

Canada

1 days rental

Compact | Ford Focus or similar

Reviewed: Sat, Aug 10, 2019

“Voiture réceptionnée moyennement propre. Mais bon service et voiture de qualité.”

About Budget: 8.7 /10

La dame au comptoir très pressante et ne prend pas le temps d expliquer correctement les options qu elle propose.

About QEEQ: 8.0 /10

Réservation simple.

Canada

1 days rental

Compact | Ford Focus or similar

Reviewed: Wed, Jun 26, 2019

“Good price. Poor customer service”

About Budget: 7.7 /10

I waited at the counter for prob 15 min while staff kept coming in & out of the front area saying they would be with me in a minute. Then I had to work really hard to get the quoted price for my rental as the agent kept trying to upsell me & continually tried to blatantly ignore my questions regarding the price. I think they were out of the cheapest compact car I had requested & rather than providing me a free upgrade they were trying to upsell me & make me pay the difference. I left with the same price as I had been quoted but boy did they try & use all the sales tactics in the book to get me to pay more. I would NOT recommend renting from budget! If u do go in with your master negotiator hat on.

About QEEQ: 8.0 /10

As a website the reservation process went smoothly. Just wish they wouldn't contract with budget because of the above mentioned reasons.

Mauvaise surprise sur le coût réel de la location avec surplus au moment du retrait du véhicule

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