Great experience, I will definitely recommend them to others and I will also use them in the future.
B.Williams
United States
Reviewed: Thu, Sep 26, 2019
About Dollar:10.0/10
The overall experience was great, from initial contact with customer service to driving out the lot. Everyone I came into contact with was very professional and pleasant, service was expeditious..thank you guys for a wonderful experience.
I suggest renters to definitely check the vehicle's condition. I couldn't imagine renting a car with severe scratches on the rims on my first try. They changed the car after my complaint. I felt very unsafe.
The service was mediocre. They didn't have the Nissan Altima mid-size car I reserved, and there was no free upgrade or any explanation. They just kept insisting that the Nissan Versa was the car I rented. Another friend who rented with me faced the same issue: he reserved a Ford Focus but was given a Hyundai Accent. It seems that not providing the reserved car model is very common with Dollar.
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Customer Service
Great experience, I will definitely recommend them to others and I will also use them in the future.
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