Booking was very easy the rest was a major hassle and we will never rent from there again
G.Minzer
United States
Reviewed: Sun, Sep 29, 2019
About Routes:5.7/10
We wanted a compact vehicle and received a Dodge Durango they told me it was a free upgrade and I told him I wasn’t interested in an upgrade and it’s only an upgrade if you consider it an upgrade they said that there was nothing else available and I told them that I booked this months ago. They said we had the option to cancel which wasn’t an option at the time.
The tire had a leak. They just inflated it and said the problem was solved, refused to change the car. After a day, the tire went flat again, had to go to a repair shop to fix it! Extremely irresponsible!
“If you want to spend at least an hour waiting to get to the Route Car Rental Location, choose us”
About Routes:5.7/10
It is totally unacceptable and unreasonable to have people first be taken by the "rental car" bus to all other car rentals and then be told to take another shuttle to get to Routes. The time involved is excessive and you are not informed about this before hand. I had to wait in line at the other counters to be told to go outside and take another shuttle van to your location.
Like: Good service, good car choices, and excellent price. Dislike: Pick up from airport took lo ge than usual. Shuttle buses of other car rentals are more frequent
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Customer Service
Booking was very easy the rest was a major hassle and we will never rent from there again
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View more >Dislike: Pick up from airport took lo ge than usual. Shuttle buses of other car rentals are more frequent