There might have been a mistake in recording the mileage when returning the car. They insisted that I drove over 400 kilometers and deducted more than 100 dollars from me. In reality, I only drove within the city and it definitely wasn't over 100 kilometers. After several communications with the rental company’s customer service, this amount was refunded.
Both the vehicle and the service are good. However, they did not accept QEEQ's insurance and required me to purchase additional insurance at the store. QEEQ has accepted the complaint and responded quickly.
“The whole process was very well. The car was also in very good condition. But the car was hatchback.”
About Europcar:8.3/10
Europcar gave me KIA hatchback. I thaught it should be an intermediate car (sedan).
The insurance also didn't link to what i pay on easyrentcars. I was wondering what if there is a claim or somthing. It would be a difficult process.
I opted to change the drop off location in Melbourne and after a quick phone call was able to a closer depot and return the car.
About QEEQ:10.0/10
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