No shuttle service, required prior reservation. I waited at the airport for over half an hour before they picked me up. This isn't the main issue. At the store, they said buying insurance wasn't mandatory, but if I didn't buy insurance at the store, I had to pay a $1000 deposit. Buying insurance for around $25 meant no deposit. Despite stating that I already purchased insurance through the rental service, they still made me buy it again. I chose the option for two free drivers when booking, but at the store, they still charged extra for the second driver. Very frustrating!
The car rental company's office is somewhat far from the airport and requires a shuttle service, but the pick-up location is really hard to find. Otherwise, the service and car condition are excellent and highly recommended!
At the East Coast the attendant tried to sell me another insurance but I already had one with the app EasyRentCars which is better and cheaper. Also, they charged me AU$1000 as a bond, really high bond.
About QEEQ:10.0/10
As usual it’s the best rental car app.
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Customer Service
Pick up process abysmal. The rest generally good
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