Like: Had a small run in with a big rock (small boulder) which did some damage, but covered under our agreement. Did not have to use my own insurance. THANK YOU! Dislike: Little longer than I liked checking car in but all due to my run in with a rock.
This time I experienced the entire process of handling an accident because I had a car crash in a national park. Generally, if no one is injured and the police handle the situation, the first thing to do is to get to a big city. This is because calling the car rental company and getting a replacement vehicle is much easier there. You don't need to worry about the damaged car as the company will arrange for a tow truck. Even the most basic insurance covers all accident-related losses, so you don't have to pay a penny. However, any other losses you incur are essentially not covered. For example, I lost two nights of prepaid hotel fees, spent $350 taking a taxi from the national park to a small city, and $78 for a bus back to the rental car airport. Mostly, I was too shaken after the crash to drive again, so I didn't opt for a replacement vehicle. I ended up staying two additional nights in Salt Lake City. In summary, after an accident, get to a major city as quickly as possible, because traveling without a car can be extremely inconvenient.
They tried to upsell me a vehicle upgrade, and when I declined, they did not provide the reserved brand. The car was old, had insufficient power, the windows leaked, and there were significant scratches on the exterior.
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Hertz was terrific!
Dislike: Little longer than I liked checking car in but all due to my run in with a rock.
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