The guy at the counter during pick up was rude. The car was filthy upon pick up.8

LAX is a mess and the pick up locations to get to the hotel where the care rental company is located was a nightmare. There are not enough clear signs where you should wait for the hotel shuttle. You just kind of guess and wave and hope the right shuttle stops for you. Once you get on the shuttle and get to the hotel car metal location everything is great. Frank was helpful.

Booking was easy and simple

I was supposed to pick up the rental at 8am. Someone did not show up until 9am, dispite hours of operation posted on the door. Had to pay extra $45 for toll pass which I didn't even use. Van was great though. Shuttle service from the airport was easy.

Easy to book but cannot make any changes after booking.

Nice card to drive. Need new wipers.

No

The rental booking stated there was a shuttle from the airport. I was unable to find a shuttle so I took a taxi thinking it was close. I was tired from travel and was just ready to get the car. $36 later I was at the rental location. The car was disgusting And had not been cleaned. There was a receipt for Chinese food in the backseat. The Camry had a lot of body damage also. I told the rep that the car was not acceptable and asked for another car. She offered me a Mustang that looked like it had been sideswiped. The whole experience was a nightmare and cost me 2 hours and $50. I have never had such a bad experience with a rental car.

Car was not the one I reserved car was dirty engine light pn with gas cap missing