Poor.

The pickup process was very slow, I waited in line for two hours, and it took them 35 minutes to serve each person. Despite confirming that I did not need any insurance services at the time of pickup, as all insurance and services were covered in the rental contract, I was inexplicably charged $183.94 when returning the car. This fee almost matched my entire rental cost, which left me speechless.

I waited in line for over an hour to pick up the car, which is understandable during peak tourist season. When it was my turn, the staff informed me that the only available model was a Hyundai Santa Fe. I didn't want to drive a Korean car and told him so, but he said I had no other choice unless I paid more. The cars he recommended all required an additional $100 per day. I agreed to downgrade to a standard SUV and was okay with a five-seater, but they only had a Kia available (I've clearly stated I don't drive Korean cars!!). In the end, I chose a Cadillac XTS, which cost an extra $25 per day. I had booked a seven-seater SUV but ended up with a five-seater sedan, and I still had to pay more?

The counter instructions were unclear. Strongly recommend adding Chinese service.

When I asked questions during the rental, they didn't provide explanations.

The staff was impatient and tried to push insurance on me. I told them I had already bought everything and didn't need any more insurance, but the staff's attitude changed immediately! They were extremely impatient, not allowing me to ask any questions. Also, they did not inform me that I needed to return to the counter on August 6 to renew the contract. I returned the car as scheduled, yet they charged me over $240 in late fees. Renting from Budget rental car makes me feel unsafe!