The car pickup process was smooth, mainly because I had all the necessary documents ready: passport, credit card, and a translated driver's license. It was done very quickly. Considering my long rental duration, they gave me a brand-new car with less than 8,000 kilometers on it. Returning the car was also very convenient. It was at the train station; I parked in the small square in front of the station, and the staff took pictures, signed the paperwork, and drove the car away.
“Excellent vehicle, very large comfortable and smooth to drive. Perfect for a family trip!”
About Europcar:9.0/10
Excellent service - I'd suggest you provide the return address as it is not clear and cannot be found easily on google maps - I had to do several loops before finding it.
“Great experience with easyrental app and easy car rent experience with europcar!”
About Europcar:8.7/10
Overall Europcar is great and the cars provided are amazing, the type of car, the ease of registration, every was nearly perfect. However my only negative comment is during departure from geneva, the staff at the counter at the parking did not help me in my baby chair at all, he just pointed at the chair which was outside the office and i had to carry it, assemble it in the car by myself without guidance so i have to figure it out while he was playing with his phone in the office. I am paying for that service and expected at least some sort of guidance and help to get it to my car. For all those driving parents out there they would know the hassle of figuring out different baby chairs and how to attach them to the seat. Other than that, the staff where i dropped off in Zurich was amazing, i did not get his name but well done to you sir!
The car was not properly cleaned - there was still trash in the bin on the rear seat found during pick up time.
About QEEQ:8.0/10
Good - as per expectation
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Customer Service
Great hire company and always professional. Cars are always in mint condition.
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