No staff was present when arrival at the agreed pickup point, only after 2 spoken phone calls then they drove the car at the arrival gate.
Car looks new but aircon started giving problem at day 1 (less than 2 hrs into the drive). At day 3, aircon totally failed with many warning lights lit up. Had to drive more than 3 hrs in hot weather back to Bangkok airport with heavy jam.
When returning, called staff 1 hr as agreed before arriving only to find out that they were not there waiting. Had to call them again and waited for them to arrive. Feedback to them about the aircon and the warning lights for the engine and staff just brush off
Easily the worst hire company ever. Nobody to handover vehicle. No staff on the counter just a phone number. A phone call was made and all I got was an idiot asking me if I wanted a taxi. In the end I had to get the airport staff to phone the hire company. It took over 90 minutes. The deal was advertised as a meet and greet service. Returning the vehicle was even worse . I was concerned with not finding staff to handover vehicle and missing the flight. I had to take the vehicle to the companies storage area . This place is very hard to find not being signposted. I had to drag my bags over a rough gravel parking area and then to a train station. As of the beginning of October this company no longer has a counter at the airport. The main hire office is at a Toyota dealer near don muang airport. The head office is at a taxi dealers near lad Prao . There is no hire service at don muang. A terrible hire experience.
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