The attitude was extremely bad. The gear shift cable of the first car broke, so we switched to another one. We asked them to transfer the car charger and charging cable to the second car, but then it went missing. Contacted customer service and they just gave excuses without solving the problem. They even hung up the phone.

The car was very clean, a new vehicle with 14,000 kilometers, and the return process was very fast.

No Chinese language service, communication was not smooth. Cannot use someone else's credit card for deposit, had to pay an extra thousand.

counter staff must improve. services too bad

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