Better go for big company

From the time of car pickup to the return, the staff were not proactive. I had to call multiple times to find out the location for the car handover. I contacted them via WeChat a day or two before departure, but received no response.

Due to a flight delay of three hours, my scheduled 12:45 AM flight arrived at Klia2 around 4 AM. After a 15-minute phone call, they contacted me and immediately picked me up to the company's location at Klia1.

Encounter tyre punctuated and staff assisted us with top-notch customer service! Keep up the good work!

I paid for Toyota Innova or similar car but they downgraded to a Malaysia made 4 door sedan. The size was much smaller and the staff rejected to change a similar car. I had no choice but to take the downgraded car. The Bluetooth audio took us 40 min and not able to connect my iPhone for GPS and audio. Most car rental companies rent the car with full tank of gas while this one left only less than half tank and the staff said to return the car with 3 bars. How could I return the car with exact measurement for 3 bars. Without any choice I had to fill up the tank almost full to benefit the next renter because there was quite a distance between KL city center and the airport.

Like: Always inform them whether you're gonna be in klia1 or klia2. I did and it was easy. Directions was clear, process was easy.