The counter staff was very nice and very helpful. I did not receive enough information about the tolls, how to pay them on time, the website to pay them on time, how to avoid penalties and fees in California, when I found the page were only 5 days to pay them, now I will have penalties and fees for this, When I delivered the car I asked about this concern and nobody knew anything about this and they called the supervisor and he didn't know how to give me an appropriate answer and he wasn't helpful nor nice, he was rude and I got angry for this, I delivered the car on saturday 20th. the insurance was other problem, I booked online the car and I paid the insurance of $ 120.75 and when I rented the car, I had to pay for another insurance because that did not serve me and I claimed to cancel with that company and they refused to refund the money. On the other hand the car was in perfect condition I'm very happy with the service.

The manager was rude and after waiting over a hour. Told me the car was canceled. But they had a car for 100 more. I notified them a time before about being late they told me I had 24 hoursk

The lady at counter was expecting us to agree with her extras even after we denied. Still tried sneaking in a insurance package after telling her we had insurance covered by our personal insurance company. Produced insurance proof. Make sure you ask knowing the charge before you insert your credit card! They will make you look like your stupid at every angle.

Like: I liked the original price.
Dislike: Some how the original price went from $17 a day to $38

Like: Exactly as advertised
Dislike: Fox not at regular car depot