We had to wait 3 hours in the line at the airport. Chaos, people almost fighting at the desk. Wanted to charge extra insurance. Did not get the car we wanted.
“Overall a good experience, but I didn't get any mail or phone asssistance when I got a parking fine”
About Sicily By Car:8.0/10
The car was great, but I want to comment on the assistance services - I got a fine for incorrect parking in the center of Bari and even though I've sent a mail to the counter - I didn't get any answer. It's good that they told me how to pay my fine when I dropped off the car.
Moreover, when I missed the opening hours of the office in the center of Bari for drop off (because I booked through Easyrentcars and specified 20:00 for drop off hour in the center of Bari, but when I went to the office in the center at 19:30 - it was already closed), I wanted to call the airport office for assistance (whether I have to return the car at the airport in the same day or can return it on the airport), but nobody answered my numerous calls. So I had to go to the airport and drop off the car there (by the ways, three girls were sitting there, I wondered why they didn't answer)
The lady at the counter was very rude and she was acting like she was doing us a favor.
About QEEQ:10.0/10
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Customer Service
Very good
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