Value for money

Charged an extra day's fee, still no response

Consistently quality rental service without any worry of being pinged for damage to the car that already existed.

Quick and easy rental service, the most intuitive of all of the car rental brokers in my opinion. I can't think of anything that could be used to benefit your service. The new app looks great!

Like: Price
Dislike: Nothing

Like: Excellent car, new and very clean. The guy at the drop off area was extremely helpful, very friendly and made sure all of my items were out of the car before he would let the cleaners take it, top marks to this gentleman a very positive to the previous young lady at the service desk.
Dislike: The young lady at the service desk was extremely rude; instead of looking at me she looked down at me, no smile, didn't explain the conditions properly as my insurance was through easy car hire, after she looked at my print out from easy car hire regarding the insurance her response was rather abrupt and unfriendly. Did not properly explain the $100 deposit they imposed on me, it told her I had already paid a deposit to easy car hire. Maybe I got some of it wrong but she was damn right rude and unhelpful. The experience left a very bitter taste in my mouth. I have hired many cars in my life time but never experienced such bad customer service before. I was the only customer there I got the feeling she didn't like dealing with older people. Changed my mind about every hiring a car from Europe Car Hire in Darwin again.

Like: Vehicle was fantastic and smooth to drive. Not quite what was asked for but was very happy all round
Dislike: Nothing