great service very professional and friendly

The counter staff were very helpful and efficient processing the vehicle pick-up. I would certainly recommend to my friends and family.

The process of booking was very easy and informative. I will most definitely recommend this platform to my family and friends. Well done.

Overall great quick service, but the cigarette adapter on the first car didn't work. So I had to exchange the car. Since so many personal electronics rely on that power adapter working, Alamo should check that it works as part of it's regular check of a car before making it available for rental. Had I not detected that issue myself I could have ended up without a map (As I use it to power my GPS) a few hours after leaving the airport (when battery of my portable GPS got empty), and that would have totally ruined my trip as there is NO way that I could find myself around a complex time sensitive itinerary without a GPS.

We had used Alamo previously in Melbourne and had a hideous experience, we decided to give them another chance and I'm so pleased they didn't disappoint us this time, the car we booked was out of service so we were upgraded, thank you for that, the young man at the counter was extremely helpful and pleasant, was worth giving the a second chance.

The car was not quite what we had wanted...”similar”...but it was perfectly fine for what we needed it for. The cost of the child seat was significantly higher than what had been quoted due to additional location and airport charges which seemed completely unreasonable especially as it couldn’t even be installed for us.

Like: Everything
Dislike: Nothing