“Reserved a mini-van but got a small SUV instead for a family of 6 with luggage. Terrible!”
About Thrifty:6.0/10
There was a very long wait at the rental counter. On top of that Thrifty didn't have the mini-van that we RESERVED ahead of time. What's the point of a reservation then?! They gave us a small SUV that didn't even fit our luggage for a family of 6. Very disappointed.
The service for picking up, switching, and returning the car was excellent. I purchased the roadside assistance insurance recommended by the receptionist when picking up the car. However, when I had a flat tire, the assistance hotline was busy for 2 hours. What's the point of the roadside assistance insurance? I hope to get a refund for the insurance.
Got my car upgraded however i was not aware of tax and some other charge that was made to my card after return and i ended up paying more than i planed to. definitely will never upgrade again with thrifty.
“Need to sort out the pick-up experience to achieve the best rating”
About Thrifty:8.0/10
We had to wait ages to pick up the car. I was only 3rd in the queue but waited over an hour - it seems the Thrifty staff spent ages trying to upsell each customer, hence the wait. By the time I was seen, the queue was around 20 people long and growing. By contrast, the drop off procedure was swift and efficient and the car itself was as ordered and expected
About QEEQ:10.0/10
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