The service from the rental company was mediocre. When we arrived, the system was down. We asked when it would be fixed, but the staff didn't know. It took over two hours to get resolved.
Car was very dirty. Also, they did not have the car I requested, and gave me a larger one which used a lot more gas. I emailed their customer service and never received a response.
“Car did what it had to, service was ok car was really dirty”
About FOX RENT A CAR:7.3/10
Of all the rental places fox is by far the least user friendly. There are no counters to return car at San Jose airport. You return it to the parking garage and they walk up to you. Good thing is cars are usually upgraded but the cars I have had are pretty beat up and they do a poor job of cleaning them.
About QEEQ:10.0/10
Easyrentcars.com is awesome. Saves you $ and is fast and quick and always has coupons to use!
Fox rent a car service representative was very rude and she misguided us. We upgraded to a full size car and we were told that Jeep was available for pickup. However, on paperwork without informing us car was changed to Kia. Front desk representative spent about 1.5 hours going back and forth on daily rental rates. I have filed customer complaint against fox rent a car.
I arrived a couple of hours early and my car wasn't ready yet. After declining an upsell, I was told to come back, leaving me stranded at the airport. When I returned, their computers were down and it took another 2 HOURS to get a car.
About QEEQ:7.0/10
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