First, the actual car didn't match the pictures at all. It was a front-wheel drive, and a very old model. I've rented many cars before and can say the fair price should be around 60 Euros per day. It was completely different from the picture. The rental agent said there was a problem with the images on the platform I booked from. I searched on Google and found out that the actual car was an Opel Corsa Berline, 1.2 engine, which you can buy new for 18,000 Euros. Definitely not the one in the picture. Secondly, I was already frustrated with the high price for this mismatched, old car. Then, because I lost my credit card and could only use Apple Pay, the rental agent insisted I buy his insurance, or he would cancel the reservation. When I asked for other solutions, he kept saying, 'I don't know, I can't do anything.' What upset me most was that he wasn't even trying to help. He claimed to have 40 years of experience, so why should I be the one figuring out solutions? I had to negotiate with the booking platform. After an hour of communication, I bought his insurance, and the platform promised to refund me for the insurance (which hasn't happened even after a month and a half). I thought I could finally enjoy my trip. Then it started raining in Montenegro, and the car, which was a front-wheel drive, started skidding at just 50 km/h down a hill and hit a guardrail. I firmly believe it wasn't my driving skills because I had just driven in Turkey the previous week. Anyone who’s driven in Turkey knows how challenging the roads are, especially around Fethiye and Pamukkale. But since I rented an Opel SUV in Turkey, there were no issues. After the crash, I called the rental agent, and he yelled at me on the phone, again saying, 'I don't know how to help, I can't do anything.' Later, I found out from my landlord that I needed to report the accident to the police and file a report for the insurance claim. The rental agent didn't say a word about this. In a panic, we called the consulate, but it only added to our frustration. The person who answered was very impatient and just told me to ask the rental company. I spent half a day dealing with the police and court in Montenegro, paid 200 Euros for a police report, and had the car towed. There was still one day left on the rental, but no refund was given. By this point, the trip was ruined. The rental agent yelling at my girlfriend and the unhelpfulness of the consulate left her in tears, and I had to comfort her for a long time. We were in an unfamiliar place and needed help, but the rental agent just got angry at us? The worst part was that after all this, the rental company charged my credit card 8,000 RMB for towing fees. Fortunately, I got the money back with the help of my credit card company, but I had to make multiple trips and calls to resolve it. My time and energy are valuable too. The whole ordeal was like swallowing a fly—disgusting and frustrating. I strongly advise against using Green Motion and renting cars through these platforms. When difficulties arise, the platform won't be much help either; you'll end up handling everything on your own.

Super ptotection satın almama rağmen kartıma bloke konuldu. Sitede blokeye gerek yok yazıyordu. Ancak bir sorun olmadı. Aracı teslim ettikten 3 gün sonra bloke çözüldü. Şirket yetkilileri ilgiliydi. Teşekkürler.

Kiraladığımın bir üst segmentinde araç verdiler, green motion ofisi havaalanında değil, oraya varında telefonla aramak zorunda kaldık, ellerinden geldiğince yardımcı oldular, araç alış ve teslim sırasında hiç sorun çıkmadı, araç eski bir araçtı.

The pick-up process was smooth, the representative of the company waited for us at the airport. The staff at the office was helpful and kind. Unfortunately, we had a small accident so my deposit was taken by Green Motion and they locked the deposit twice. However, after a few emails, they unlocked the second deposit and I got also back the first deposit from my insurance company since we had full coverage insurance. The staff answered every question regarding the insurance and deposit refund during the drop-off. I would recommend the company because their prices are really good but together with full coverage insurance.

The booking process was very easy using easyrentcars.com. We luckily booked the car with full coverage because we had a small accident. The staff was very effective during the deposit refund process, I would definitely recommend them.

Dislike: Would be nice if you release security deposit faster after car is returned.