Bad experiences at counter service because most of the time need to call for the staff when take car

Overall normal, no issues.

Pick up was smooth but the car condition is really bad. Interior was dirty although I don't really mind of exterior. Worst thing is the wind screen have a small crack which was dangerous while we drive up to Ipoh with heavy downpour.

The car is old and not clear enough.

Initially waited long time to get the car afterwards everything was smooth would have been better if they told us about tab n go found out bit late on return so a note on the window would have been nice to know it was for the toll booths all and all it was new experience and good one could use better understanding English speaking people

Good website will use again

it was a posh car, delays picking up due to my early arrival, not a problem. Car went to different drop-off......and there were a couple of quite major faults to report at the other end. There were two issues with locking that I described at the other end, one was simply a tedious nuisance where the car only chose to lock when it chose, and often made a lot of beeping noises when I got out.....all very irritating. The second somewhat more serious......lock the car, boot remained unlocked. Did not find out until a few days in.....could have been very horrid if stuff had been knicked. Receiving bloke was attentive to the details, spoke excellent english, and promised to pass the info on to get it fixed. I suspect the KL office were pleased at the opportunity to send this car somewhere else.