Very satisfied, the staff's attitude is friendly.

A bit slow on pickup process at Perth airport.

I got allocated different car and Avis staff said that they made a mistake and allocated wrong car. Why would I pay extra money for luxury car if I would get average SUV car at the counter. I had to wait over one hour to get the proper car as it was needed to be cleaned. After returning the car, I got a receipt, but on bank statement I got over charged which I haven’t heard from Avis, so I had to send an email to the customer service and I haven’t received any email.

Instead of the Toyota Carolla I originally booked, I was given a Hyundai i30, which only had 1 small but significant negative point i.e. trunk space. Having been travelling with substantially big sized baggage, the limited trunk space was not accommodating. However all else was great with the car and I have no complaints.

Price drop did save my a 5% further reduction in my booking rate

Awesome and good service.