We had an excellent service at the Car rental/ pick up in Denver.
Sandy the lady who helped us initially was very efficient and professional and she waited to have her break to help us with our booking.
About QEEQ:10.0/10
Very pleased with the service and the car that we were provided was excellent.
“I have been renting cars and flying for years and I have NEVER experienced such poor service.”
About FOX RENT A CAR:5.3/10
The car had plenty of room but the service was the worst I have ever experienced. The management at the denver location could have cared less about any issues with my rental. She even walked away from me while I was talking.
“We wasted at least 2 hourswhile the flight took 3 hours”
About FOX RENT A CAR:5.3/10
We have to wait in line for two hours to get the rental car. There was only two counters were working. The line was from counter to the outside the building. The processing was very slow. I will never ever rent it from FOX.
I found a car last minute with Fox through Easyrentcars.com that was half the price of the other options.
THE GOOD:
-Price was right.
-Staff were easy to work with and friendly.
-They didn't have the car I had reserved, but they gave me an upgrade.
THE NOT SO GOOD:
-My car smelled strongly of smoke. If I was in a smoking car, I would have liked to have known that before.
-The check-in process could have been clearer. I waited 10 min behind people getting cars, before someone announced all I needed was to drop the keys with the front desk. It would be nice to have a car dropoff agent.
About QEEQ:10.0/10
Found a last minute rental for half of what any other deal site or rental company offered! Easy booking. I will use again!
pretty sure i was double charged and this was the absolute worse customer service i’ve ever received
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