When I arrived, they immediately told me that they didn't have the car model I reserved and had to switch to another vehicle. I booked a convertible, but they wanted to give me an SUV, which was not what I had in mind. I disagreed, and after negotiating through the rental car platform, they downgraded the vehicle and offered compensation. However, when I returned, I found that the average daily compensation, which should have been 400, was only 80. I just want to ask if this will be brushed off if other friends encounter the same issue? Rental car platform, do you only care about taking the money and not about after-sales service and accountability?
The rental location had only 2 employees. When I arrived, there was no line, and I only had to wait a short while. As long as you book in advance, everything can be arranged.
This rental location is small, with limited vehicles and cramped parking space. I booked a RAV4 but got a Chevrolet instead, which had a small luggage space. There was also a bit of trash inside the car, and the cleanliness was not as good as ENTERPRISE.
discount offered due to short wait for auto; desk clerk very personable and helpful; car had damage to the body which had not bed reported and/or recorded
About QEEQ:10.0/10
quite smooth - easy
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Customer Service
Excellent
Dislike: Nothing
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