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Be very aware of the contracting companies (Great Rentals)

Pat

Australia

Reviewed: Tue, Dec 17, 2019

About Great Rentals: 5.7 /10

Difficult to communicate with to arrange pickup from airport - provided incorrect car details and would not confirm a specific location. inconsistent answering phones when trying to follow up On return of rental staff member directed us straight to office, he confirmed we had paid extra for insurance and presented a blank damage report requesting to be signed. No inspection of the vehicle had been completed. When questioned, the staff member took us to the vehicle and we needed to be on hands and knees to see a scrape on underside of bumper. Staff member unable to explain how they were aware of this without also doing an inspection on hands and knees. Staff member unable to explain the process of claim due to his limited English. Staff refused to provide their names or a business card so we could follow up with our claim/complaint. Another staff member dropped us back at the airport, after repeated requests to drop us at T3 departures he took us to the opposite end in arrivals. We both felt very distressed with the whole process. We felt vulnerable and it soured our holiday.

About QEEQ: 9.0 /10

Responded to our follow up email in a timely manner.

Great Rentals

Melbourne Airport(MEL)

Melbourne

Australia

Compact | Toyota Corolla Hatchback Guaranteed model

1 days rental

Relevant Reviews on Great Rentals Great Rentals LTD，Melbourne, Australia

Moses Mark

Australia

1 days rental

Great Rentals

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sat, Oct 26, 2019

About Great Rentals: 2.0 /10

The store claimed that the scratch on the left front rim was caused by me, but I believe it was an old mark. The store charged me 450 dollars for the repair fee. It's obvious that they intentionally ripped me off, as I did not scratch the car during my rental period. Moreover, the tire itself has no scratch marks.