It's been over two months and the deposit still hasn't been refunded. They've been stalling, saying the UnionPay card refund process is slow. I clearly used a dual-mark card through the Visa channel in USD. After endless back-and-forth with them and their customer service via email, it was truly a terrible car rental experience!
“Excellent car booking app with excellent customer service!”
About Europcar:10.0/10
The car was in great condition. The counter staff and the staff that handover the car was friendly and professional.
About QEEQ:10.0/10
This booking platform is excellent. I had to drop off the car earlier and had used the online chat feature via this app, the customer service was very prompt to make arrangements for me.
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