The front desk staff had a poor attitude, especially a female employee named Fa who was extremely rude.

When we picked up the car, the rental staff gave us a neck pillow, saying it was a gift. However, upon returning the car, they told us it was just for our use! We said that their colleague had mentioned it was a gift, and we had left it in the villa in Pattaya. Then he said his colleague meant it was for our use. What does 'gift' even mean? If it's for our use, just say so, don't say it's a gift! Also, I rented a 12-seater car, so why not give us 12 pillows to use! Clearly, they just want to make us pay extra. In the end, we had to trouble a friend in Pattaya to mail it back to the airport! I will never use this rental company again!

The overcharge for extra hours is more expensive than the daily rate. They charged 5000 Baht to replace a small broken mirror, which typically costs only a few hundred. There was no explanation other than it being company policy. Only a Chinese owner would be this harsh.

Good customer service and car's condition is good.

easy and convenient during the whole process

Yesaway is a great local agent, their peices were fair and cars were new and clean and in good condition