They still tried to upsell insurance, even after I emphasized twice that I already purchased insurance and didn't need any additional coverage. Only then did they stop pushing.
The pick-up place is at a driving distance from the airport terminal, and Centauro provide shuttle buses to/from the terminal. On the time of pick there was an accident on the road, and we waited over an hour for the shuttle. Centauro staff was very unhelpful over the phone and refused to answer questions. When the shuttle finally arrived they offered no assistance or compensation for the lost time (also due to long lines at pick up). Also, upon drop-off the representative asked us if we took a picture of the fuel level, although we were not asked to do so upon pick-up.
On the other hand, they did give us free upgrade of the car.
“One of the worst and most inefficient check in processes I've ever had to deal with.”
About Centauro:4.7/10
Terrible check in process in a very hot warehouse a few km outside the airport. Car was in good condition and very clean, no issues. Difficult to find the shuttle bus pick up location
Only small issue was we expected a compact wagon but received a fiat hatchback. We were concerned with space. The lady that served us at centuro, Allessandra was beyond helpful. Better insurance was offered at centuro, there was no need for extra cover online.
About QEEQ:7.0/10
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