The staff started work an hour early for me, great service attitude. After hearing that I purchased QEEQ's additional insurance, they didn't try to upsell other insurance.
This rental company is the most demanding one I have encountered in my ten-plus years of renting cars abroad, hands down. The mileage allowance they provide is limited, and the car body had numerous damages. It was the worst vehicle condition I have ever rented. During the return process, they conduct an extremely thorough inspection; the staff literally get on the ground to check every corner and feel every inch with their hands, determined to find issues. I’ve never seen a rental company operate like this in over a decade. Additionally, this company requires your driving license to show the date you first obtained it to verify you have held it for more than two years. My license was renewed after five years and only displayed the date of issuance a year and a half ago. I had to dig up an old photo of my previous license to resolve this, almost preventing me from picking up the car. Not every country includes the first issuance date on their licenses, so such requirements should be clearly listed by the company. I strongly advise against choosing this company to avoid unnecessary hassle.
I have driven in 24 countries and rented cars many times through Zuzuche. This car rental company is the most bizarre one I've encountered: they don't provide a full tank of fuel when handing over the car but expect you to return it at the same level. Isn't that just making things unnecessarily difficult? When returning the car, the inspection was ridiculously stringent. The staff literally pressed their nose to the car, inspecting every inch, circling it twice, and finally claimed a scratch the size of a grain of rice on the rim wasn't originally there! Unbelievable! When I picked up the car, I only did a general check for visible damages; who inspects so meticulously? I had no choice but to pay over 140 euros! Their office turned out to be a very small setup, with just a few parking spaces crammed into a large lot, and it took me a long time to locate their return spot. And another observation: while nearby car rental companies were bustling with customers, here, when I was returning the car, their staff member was napping! As a major platform, Zuzuche should partner with larger, reputable, and trustworthy rental companies rather than small, unprofessional ones that rely on shady methods to make money!
There was no pre-rental inspection, and they directly charged 1000 euros from my credit card afterward, claiming it was for repair fees. I rented a Toyota Aygo, an exceptionally small car.
After the tire blew out, it took about 2 hours for the car rental company to answer the phone. The 24-hour roadside assistance hotline was called for half an hour, but neither the rental company nor the assistance service spoke good English. The replacement car provided by the rental company needed to be picked up in person, and the journey took more than an hour, wasting almost the entire day. I would suggest avoiding this company.
Apart from the usual insurance promotion, they also offered an additional 24 euros per day for a model upgrade. I insisted on keeping my original booking, but the car I received ended up being the recommended upgraded model. The deposit was refunded promptly and I received it the same evening.
The location is easy to find with map navigation, the car pickup process is quick, the service attitude is great, and there is no forced upselling. Highly recommended.
The rental company forced us to buy insurance, claiming my license is not an international one. It cost a total of 400 euros and included roadside assistance twice.
The staff was very friendly. They could locate the reservation with just a name and driver's license, then deposit payment was required to collect the car. I wrote my name, address, phone number, and email on paper for the staff. However, when reviewing the order, I found that they had entered the address incorrectly. I informed them immediately, and they said they would correct it. Despite this, the order contract I received via email was still incorrect. When returning the car, I informed the staff again and rewrote the information, but the subsequent email still contained the same mistake.
The overall service is very clear and smooth, great experience. The staff are patient and responsible, explaining all the fees, processes, prices, insurance, and refueling very clearly.
Quick and efficient. They do promote insurance, but if you say no, they respect your choice without any hassle. There's no need to stick to rental companies inside the airport terminal, as this limits your options. Many rental companies are just a few minutes' walk from the airport, so you can choose those with better reviews and a wider range of vehicles.
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