We picked up the car at 7 PM. The inspection was very casual, some scratches could only be seen using our own flashlight. There were obvious scratches on the back of the car, and if we hadn't carefully checked, the inspection staff would have ignored them. Later, we discovered a small rim scratch and were told to refer to the contract; anything not recorded was our responsibility.

The service was quite average. We had an early flight and hoped for a timely car return, but they barely made it on time. They almost delayed our shuttle to the airport because they were attending to another customer. Luckily, Auckland Airport isn't very big, so we didn't miss our flight.

The car was in good condition and the interior was fairly clean. The process of picking up and returning the car was relatively smooth. However, there was some urging when getting on the car from the airport, and the pick-up location was not clearly indicated. Service quality needs improvement.

Totaly, its cheep and good. They pick us up from airport. When return, they take us to hostel near office, because our flight is eary morning. One thing, we could not use USB charger. Cigar socket is broken. We realized it on second day so we just call them and we talk about it and cost on the day we return. they said sorry. But no refound. They said they dont extra charge us anything on it. Ofcouse! Its not our falt. We need to ask every hostel everynight to borrow us the charger. Its uncomfortable very much. The last day, we expected that they offer some but they did not. So we rate two down. On The other way. We left a baby shoe under the sheet when we return. So we call them and ask to check it. They could find it kindly. We had no way to visit office, so we ask them to bring it to our hostel. On the answer, it seems difficult, but they manage it and bring it back to us. So rate is up.

Car was broken when it’s given to us on the first day and there was no other car can be replaced. The car was temporary fixed so we drove it home and found it still broken the next day which caused we are unable to use this car for the entire trip! Lovetrip doesn’t willing to provide full refund but only accept to refund first 2 days after several requests.