Pretty good! Didn't encounter any surcharge issues. Service was great, we asked a lot of questions and the guy answered them all.

Encountered two issues: 1. I booked a sedan, but was first given a hatchback KIA when picking up the car. I raised my concern and showed the staff the picture of my booking. Initially, they insisted it was the same, but I disagreed. Eventually, they gave me the sedan KIA. I double-checked the price to make sure it was the same before using it. The back seat space was entirely different; how could it be the same model? 2. When returning the car, as soon as I went upstairs, I received a charge of 46 CAD on my credit card. I was puzzled because the car was in good condition, the tank was full, and there were no toll roads involved. Fortunately, I hadn't gone far; I went back to the counter to inquire. After some time on the computer, the staff explained that there was a system issue and they didn't know why it happened. They eventually reversed the charge, and I was relieved I hadn't left yet. Otherwise, a phone call might not have resolved this.

Easy return process.

Good service. I don't speak English, but the front desk staff was very friendly. They used a bilingual (Chinese-English) contract on the computer for me to review patiently.

The up-sell of insurance at the counter was a bit vague. Ask more questions before you make the decision.