Excellent- helpful counter staff at check-in, and when the car I expected was not there this was sorted out very swiftly and I ended up with a different car, which was (to my eye) a better car all round anyway so no delay and a happy customer. I misunderstood the cost of the advance toll fee coverage at the pick up desk, (the fee for which seems poor value to me) but I was able to delete it later by visiting a different local branch where it was sorted almost instantly. Although I could not effect this over the phone the lack of fuss otherwise over this did impress me and I will likely put Budget at the top of my list for a future hire. Handing the car back was also disarmingly slick and efficient. Incidentally, I returned the car brim-full but nonetheless the fuel gauge showed 'almost-full', nobody quibbled so another brownie point for lack of drama there. All told a better experience than I expected and I suspect that was not just good luck.

QEEQ did a good job- my brother booked a car at the same time directly with a different company and I think I had a better deal- better car, better price, but I won't rub it in!

Nothing

Nothing

They gave me Nissan Altima. Car was in great condition, clean and with little mileage. Very big trunk. Can fit 2 big+2 small luggages.

Had no problems with the booking on the website.

The car was very dirty inside, it was quite disgusting. There was a gap between the front and rear windows

The wait for pick-up was far too long, especially after a long flight. At first there was only one person at the desk for a long line of people. The key to the car was manual (i.e., without a clicker to lock it), which was somewhat inconvenient. At the drop-off at SFO, my wife fell, and the Budget attendants where extremely caring and helpful, and insisted that they drive us to the terminal.