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Not the car we paid for but a good experience.

D.Lewis

Australia

Reviewed: Thu, Jan 9, 2020

About Budget: 7.7 /10

I booked a medium SUV - Mitsubishi ASX or similar - and received a Holden CHR which is a small SUV. For the price I paid I feel I didn’t get value for money. The CHR didn’t even fit 2 large suitcases in the boot, which was a key consideration of my purchase. The CHR also had dents on the passenger side. Apart from that the car was clean on the inside, fairly new and easy to drive. The customer service was good, even though we noticed an available Mitsubishi ASX sitting in the Budget carpark.

About QEEQ: 9.0 /10

The booking was easy to use. I used the live chat to notify Budget my plane was running half an hour late. At first I didn’t think the customer service staff helped me but in the end she notified the local Budget agent, which was great.

Medium SUV | Mitsubishi ASX or similar

1 days rental

Relevant Reviews on Budget Cairns AU Airport

Valentine Johnston(e)

Australia

1 days rental

Reviewed: Wed, Oct 3, 2018

About Budget: 8.0 /10

Friendly attitude; they helped call someone to install the child seat.

Arlene Christopher

Australia

1 days rental

Reviewed: Sun, Aug 5, 2018

About Budget: 4.0 /10

High deposit, slow refund

Levi Tyler

Australia

1 days rental

Reviewed: Tue, Dec 9, 2014

About Budget: 10.0 /10

The basic insurance was initially said to be over 1000 AUD, but it turned out to be over 2800 AUD. They told us that for any accident, they would deduct more than 2800 AUD, so we reluctantly paid an extra 34 AUD per day for insurance. As a result, the rental fee almost doubled. The service quality of international car rental companies is generally average; it's often difficult to reach them by phone.

About QEEQ: 10.0 /10