The car was not the car we ordered. It was far too small for 4 adults and all our luggage so we had to have luggage crammed between two people. On charging even though we paid in Euro they have done their own currency conversion so instead of €182.98 we have paid €193.08. I am not at all impressed by this or the service of hertz in Paris. The deposit block also still appears to be on the card.
They changed our car model but didn't guide us to inspect the car. They just handed us the keys and told us to pick it up in the parking lot. Upon return, they pointed out an old, minor scratch and claimed it needed to be fixed. Also, they charged a 99 Euro pre-authorization for a full tank, but the car was marked as 4/8 full at pick-up and returned with 4/8, yet still charged the 99 Euros. This Hertz service was really poor.
We originally booked a Golf, but seeing we had a lot of luggage, they gave us a Citroen small SUV instead. The GPS in the car costs extra, but it's really useful, even finding country roads.
About QEEQ:10.0/10
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Customer Service
Dreadful experience never again.
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