I'm really upset because I paid three times what s been to me in the "said I'd pay, in the contract

The service is extremely poor. Extra charges were added without any notice. Currently, Zuzuche is coordinating but it's been almost a month with no resolution.

Why was there an additional charge when returning the car?

Having a bunch of car keys that can't be separated is very inconvenient, especially with multiple drivers. They find ways to charge more, and adding multiple drivers costs over 100 yuan extra per day.

They kept pushing insurance, and the car was in poor condition with previous damage. The front license plate was dented, and the engine light came on after driving less than 15 kilometers. Customer service said it needed maintenance and told me not to worry but to bring it back for a replacement. During inspection, they found a small crack on the windshield which I mentioned was there when I got the car, but they still changed the car for me. The second car had a slightly better condition but still had scratches on the front. When I returned it, they noted the scratches and just asked me to sign and leave without mentioning any additional charges. Not very reliable, but it's a budget option.

We arrived early and there was hardly any queue. The African American guy was quick and very helpful.