“Very cheap... but extremely low quality service from Rhodium”
About Rhodium:4.7/10
Worst car rental company I've ever seen (and I've tried a few!). First, in Nice airport, Rhodium doesn't have a counter. You have to go to Goldcar. Funnily, I booked at Rhodium precisely to avoid Goldcar because of some bad previous experience with them! I had to wait for about 45min (2-3 clients).
Then, The deposit policy is terrible and can be regarded as forced sale (if you don't want to pay for the expensive additional insurance, you have to make a deposit of 1228€ in my case). The woman wasn't very polite either. The car was parked in such a way that I couldn't even get in (I had to crawl via the passenger seat). The car wasn't in perfect condition, but none of the damage was reported on the papers I was given. So be VERY careful with the preliminary walkaround, even though the parking lighting isn't great. When I went back to the counter to report the damage I had noticed, I was almost insulted by the same woman, who clearly threatened me that my deposit might not be returned if I reported that many scratches.
About QEEQ:8.0/10
The booking system was easy to use, and the price drop monitoring with automatic re-booking was a nice bonus! I was surprised, but it actually saved me quite a lot.
The only problem is that it was never mentioned during the booking process that I would have to get the car from the Goldcar counter. Had I known that, it would have been a no-go for me.
Car was fine although 2 scratches on rear wheel arches not reported prior to hire. The time duration for picking up the cars is poor and customer care is not a focus. The main focus is to pressurise the hirer to take out additional insurances.
About QEEQ:10.0/10
The process for booking is easy. No complaints at all.
“Was excellent until I received the 600 bill for a scratch less than 1cm which was not meant to be an”
About Rhodium:9.0/10
The hiring etc was straightforward.The cost of a scratch to wheel alloy & tyre at 600 is monstrous as it is barely visible.There is no justification for this inflated invoice especially as the photo of it doesn't even show the scratch due to it's irrelevance.I am not contesting a tyre may be needed but 180 for a standard car tyre is 80% more than standard
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Customer Service
Good nice car makes good holidays!
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