NICE CAR RENTAL REVIEWS

Pathetic customer service overcharging unnecessarily

Location details are very poor often

Pretty good. Bought full insurance at the store, which gives peace of mind. Originally rented a Peugeot 208, but actually received a BMW 4 Series. The driving experience was great.

Very satisfied

Very satisfied! The car was very new, and both the staff and the inspection personnel were very friendly and efficient.

Extremely satisfied. The staff were very nice during both pickup and drop-off, and the overall process was very efficient and quick!

The car had a system issue, and I couldn't reach the nearby Enterprise branches by phone. I tried calling 4-5 branches over two days but couldn't get through. The service from the rental platform was excellent and they persistently tried to help me contact them, but it was still very difficult. In the end, I drove to a larger branch and exchanged the car.

Very satisfied

Very satisfied

We arrived early at the pickup point, and despite this, the company’s customer service processed our pickup as per the procedure. The process was smooth. We were given a Peugeot 208, which was very new.

Very nice company to deal with,quick to book..Excellent price for the car for the week!Deposit was taken on the day we collected the car and when we returned the car in the condition we got it our deposit was returned the next day!

A very simple app to see your booking and if you need to make any changes!will definitely use this service again!

the service at the counter was very kind and patient

Standard service

The staff at the car rental company were very friendly, and there were no issues when returning the car.

Counter staff processed my pickup at the counter as he should… but gave no directions as to how to find the car lot. Also, no one at hand to show how to use various controls- the seat adjustment had 2-3 different buttons to electronically adjust the seat height etc but I couldn’t find how to move the seat back. Only at car return was I shown- 1 of the buttons had 2 different functions.

I continually get adverts suggest that I download the app- I already have the app. I get adverts suggesting I become a diamond member. I am a diamond member. I get adverts that I have coupons/ points- but they aren’t eligible for diamond member usage. Please tailor the app to the actual user and not to the general public. You waste my time with superfluous crapq

C'est le seul loueur qui ne voulait pas d'une carte identité informatique. J'ai dû retourner à la mairie dans laquelle j'ai fait ma demande de renouvellement pour récupérer les papiers. Côme évoqué toujours un problème de restitution, les loueurs nous demandent de prendre des photos avant le départ mais les voitures sont collées les unes aux autres impossible de prendre des photos correctement puis ils veulent vous rentre responsable des rayures alors que les marques partaient en frottant à la main.

Ras

Satisfied

Excellent and professional

Upselling at the counter which is always annoying - apart from that good service

All good

Easy to communicate with, but be aware that they may switch to a different car in the same group without prior notice; you'll only find out when you pick up the car. Remember to keep the receipt from your last fuel purchase and give it to the staff for verification.

Very good